Shipping policy

Shipping & Delivery Policy

At Wineslut (operated by Wallow Wine Limited), we are committed to delivering your wine and merchandise quickly, safely, and in perfect condition.

Because we sell alcohol, specific legal requirements and geographic limitations apply to our deliveries. Alcohol and wine shipments are currently available within the UK Mainland only. We also offer international delivery of selected Wineslut merchandise to the United States, subject to the weight restrictions set out below.

Please review our shipping terms before placing your order.

1. Delivery Areas & Limits

1.1 UK Mainland – Wine & Merchandise

We currently ship wine and merchandise to addresses within the United Kingdom Mainland, subject to the delivery restrictions and postcode limitations set out in this policy.

1.2 United States – Merchandise Only

We currently offer shipping to the United States for Wineslut merchandise only.

No alcohol or wine shipments are currently available to the United States.

US merchandise orders are limited to products with a total shipment weight of no more than 0.99 kg. This restriction applies to the total weight of the merchandise included in the shipment.

If an order exceeds the 0.99 kg maximum, contains alcohol, or cannot be fulfilled under our current international shipping arrangements, we reserve the right to contact the customer to amend or cancel the order and issue an appropriate refund.

1.3 UK Excluded Territories – Alcohol & Merchandise

We currently do not offer wine delivery to:

  • Northern Ireland

  • Channel Islands

  • Isle of Man

  • Isles of Scilly

  • Scottish Islands

If an order containing alcohol is placed with a delivery address in one of these regions, we reserve the right to cancel the order and issue a full refund.

2. Age-Restricted Delivery (Challenge 25)

2.1 ID Requirement

By law, alcohol cannot be delivered to anyone under the age of 18. We operate a strict Challenge 25 policy upon delivery.

2.2 Signature Required

Our delivery couriers will not leave parcels containing alcohol unattended unless a secure, pre-designated safe place has been specified on your order and the courier is satisfied that the location is inaccessible to minors.

2.3 Failed Deliveries

If our courier is in any doubt regarding the age of the recipient and no valid photo ID, such as a passport or driving licence, can be produced, the delivery will be withheld.

You may be charged a redelivery fee if we have to attempt delivery again.

These age-restricted delivery requirements apply to alcohol shipments within the UK.

3. Standard & Premium Delivery Timescale Exceptions

Our premium Next-Day Delivery and Named-Day Delivery services, as well as Saturday deliveries, are only available to eligible standard UK Mainland addresses.

Due to courier limitations, premium services are not available for the outlying or remote postcodes listed below. Delivery to these areas will take longer, as detailed:

2–3 Working Days Delivery (No Saturday Delivery)

  • Aberdeen: AB10 to AB56, AB99

  • Dundee & Perth: DD6 to DD11, PH5 to PH9, PH10 to PH26, PH30 to PH39, PH49, PH50

  • Falkirk & Stirling: FK14, FK18 to FK21

  • Inverness & Highlands: IV1 to IV20, IV24, IV25, IV28 to IV39, IV63

  • Kilmarnock (Arran): KA27, KA28

  • Kirkcaldy: KY9, KY10, KY14 to KY16

  • Outer Hebrides / Kirkwall / Shetland: KW1 to KW3, KW5 to KW14

  • Paisley: PA21 to PA33, PA35 to PA38, PA41

  • Isle of Wight: PO30 to PO41

  • Galashiels: TD1 to TD8, TD10 to TD14

3–4 Working Days Delivery (No Saturday Delivery)

  • Inverness & Highlands: IV21 to IV23, IV26, IV27, IV40

  • Paisley: PA20, PA34

5–6 Working Days Delivery (No Saturday Delivery)

  • Inverness / Western Isles: HS1 to HS9, IV41 to IV49, IV51 to IV56

  • Orkney: KW15 to KW17

  • Argyll / Bute: PA42 to PA49, PA60 to PA78, PA80

  • Perthshire: PH40 to PH44

  • Shetland: ZE1 to ZE3

4. Delivery Charges & Thresholds

4.1 Standard UK Delivery

Standard UK Mainland delivery is charged at £9.99.

4.2 Next-Day / Named-Day Delivery

Next-Day / Named-Day Delivery is available to eligible standard UK Mainland postcodes for £12.99.

Orders must be placed before 5:00 pm Monday to Friday to qualify for next-day dispatch.

4.3 US Merchandise Delivery

US delivery is currently available for Wineslut merchandise only.

US merchandise shipments are limited to a maximum total shipment weight of 0.99 kg.

Applicable international delivery charges will be displayed at checkout before the order is completed.

No alcohol or wine delivery to the United States is currently offered.

5. Lost, Damaged, or Missing Shipments

5.1 Damage in Transit

Wine bottles and merchandise can be damaged during transit. If your delivery arrives damaged, leaking or otherwise defective, please take photographic evidence immediately and contact us at hello@wineslut.co.uk within 48 hours of receipt so we can assess the issue and arrange an appropriate replacement, credit or refund.

5.2 Non-Delivery

In the unlikely event that your order does not arrive within our estimated delivery window, please notify us.

If we are unable to successfully deliver your order within 7 working days of the original estimated delivery date, we will offer you a full refund or a replacement shipment, subject to availability and the circumstances of the delivery.

6. International Merchandise Orders

Our international merchandise service is currently limited to the United States.

Only eligible Wineslut merchandise can be shipped internationally, and the total shipment weight must not exceed 0.99 kg.

Customers are responsible for ensuring that the merchandise can be legally imported into their destination country. Any applicable customs duties, taxes, import charges or other fees imposed by the destination country are the responsibility of the customer.

We do not currently ship wine or any other alcohol products to the United States.

We may expand our international delivery service in the future as our shipping arrangements develop.

Contact Us

If you have any questions about whether we ship to your specific postcode, whether a merchandise order qualifies for US delivery, or need assistance tracking your order, please contact our Customer Happiness Team:

Email: hello@wineslut.co.uk