Shipping policy

Shipping & Delivery Policy
At Wineslut (operated by Wallow Wine Limited), we are committed to delivering your wine quickly, safely, and in perfect condition. Because we sell alcohol, there are specific legal requirements and geographic limitations that apply to our deliveries. Please review our shipping terms below before placing your order.
1. Delivery Areas & Limits

  • 1.1 UK Mainland Only: We currently only ship to addresses within the United Kingdom Mainland.
  • 1.2 Excluded Territories: We regret that we cannot ship to Northern Ireland, the Channel Islands, the Isle of Man, the Isles of Scilly, or the Scottish Islands. If an order is placed with a delivery address in these regions, we reserve the right to cancel the order and issue a full refund.

2. Age-Restricted Delivery (Challenge 25)

  • 2.1 ID Requirement: By law, alcohol cannot be delivered to anyone under the age of 18. We operate a strict Challenge 25 policy upon delivery.
  • 2.2 Signature Required: Our delivery couriers will not leave parcels containing alcohol unattended (e.g., on a doorstep or in a communal hallway) unless a secure, pre-designated "safe place" has been specified on your order, and the courier is confident that the location is inaccessible to minors.
  • 2.3 Failed Deliveries: If our courier is in any doubt regarding the age of the recipient and no valid photo ID (such as a passport or driving licence) can be produced, the delivery will be withheld. You may be charged a redelivery fee if we have to attempt delivery again.

3. Standard & Premium Delivery Timescale Exceptions
Our premium Next-Day Delivery and Named-Day Delivery services, as well as Saturday deliveries, are only available to standard UK Mainland addresses.
Due to courier limitations, premium services are not available for the outlying or remote postcodes listed below. Delivery to these areas will take longer, as detailed:
2–3 Working Days Delivery (No Saturday Delivery)

  • Aberdeen: AB10 to AB56, AB99
  • Northern Ireland (Not Serviced): Note: If BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94 are provided, please contact us, as we generally restrict dispatch here due to mainland-only limitations.
  • Dundee & Perth: DD6 to DD11, PH5 to PH9, PH10 to PH26, PH30 to PH39, PH49, PH50
  • Falkirk & Stirling: FK14, FK18 to FK21
  • Inverness & Highlands: IV1 to IV20, IV24, IV25, IV28 to IV39, IV63
  • Kilmarnock (Arran): KA27, KA28
  • Kirkcaldy: KY9, KY10, KY14 to KY16
  • Outer Hebrides / Kirkwall / Shetland: KW1 to KW3, KW5 to KW14 (Note: KW15 to KW17 are covered in the 5–6 days section below)
  • Paisley: PA21 to PA33, PA35 to PA38, PA41
  • Isle of Wight: PO30 to PO41
  • Galashiels: TD1 to TD8, TD10 to TD14
  • Isle of Man (Not Serviced): IM1 to IM9, IM99

3–4 Working Days Delivery (No Saturday Delivery)

  • Inverness & Highlands: IV21 to IV23, IV26, IV27, IV40
  • Paisley: PA20, PA34

5–6 Working Days Delivery (No Saturday Delivery)

  • Inverness / Western Isles: HS1 to HS9, IV41 to IV49, IV51 to IV56
  • Orkney: KW15 to KW17
  • Argyll / Bute: PA42 to PA49, PA60 to PA78, PA80
  • Perthshire: PH40 to PH44
  • Shetland: ZE1 to ZE3
  • Isles of Scilly (Not Serviced): TR21 to TR25

4. Delivery Charges & Thresholds

  • 4.1 Standard Delivery: Charged at £9.99
  • 4.2 Next-Day / Named-Day Delivery: Available to eligible standard UK Mainland postcodes for £12.99. Orders must be placed before 5:00 pm Monday to Friday to qualify for next-day dispatch.

5. Lost, Damaged, or Missing Shipments

  • 5.1 Damage in Transit: Wine bottles are fragile. If your delivery arrives damaged or leaking, please take photographic evidence immediately and contact us at hello@wineslut.co.uk within 48 hours of receipt so we can arrange a replacement or credit.
  • 5.2 Non-Delivery: In the unlikely event that your order does not arrive within our estimated delivery window, please notify us. If we are unable to successfully deliver your order within 7 working days of the original estimated date, we will offer you a full refund or a replacement shipment.

Contact Us
If you have any questions about whether we ship to your specific postcode or need assistance tracking your order, please reach out to our Customer Happiness Team:

  • Email: hello@wineslut.co.uk